This policy applies to SecAIQ Watch for Mac (one license covers one Mac). Effective 15 October 2026. Our order process is run by Dodo Payments, our Merchant of Record, and refunds are paid out by Dodo Payments.
1. First purchase: 30 days
If SecAIQ Watch is not right for you, you can ask for a full refund within 30 days of your first purchase. You do not need to give a reason.
2. Renewals: 14 days
If your subscription renews and you do not want it, you can ask for a full refund within 14 days of the renewal payment. To avoid an unwanted renewal, you can cancel at any time before the renewal date from the app (Settings, Manage subscription) or through the link in your Dodo Payments receipt.
3. How to ask
Write to contact@secaiq.com from the email address used for your order, with your order number or license key if you have it. You can also request a refund through Dodo Payments. We aim to answer within two business days.
4. What happens after a refund
The refund goes back to the payment method you used. The time it takes to appear depends on your bank or card issuer. When a purchase is refunded, the subscription ends and the license stops working; the app returns to its locked state. The data it collected stays on your computer.
5. Cancelling without a refund
If you cancel outside the refund periods, you keep access until the end of the period you have paid for, and the license does not renew.
6. Your legal rights
This policy does not limit rights you have under mandatory consumer law, and the terms of Dodo Payments, our Merchant of Record, also apply to your purchase. Our Terms of Service and Privacy Policy are on this site.